Customer service in the library

Customer Service in the Library

This is a paper I wrote on customer service in the library, particularly in regards to the reference interview. I’ve always thought that it’s the wrong name for the same skills–we aren’t charging people for the services they receive in the library, so some people object to the name because it puts it on that footing, but we still have to deal with people and give them what they ask for. Or maybe I just spent too long in retail.

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